T's & C's
Delivery
I ship worldwide, if you need a postage quote please get in touch before ordering.
The time I need to prepare an order for dispatch varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges on non personalized items
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
But please contact me if you have any problems with your order and send photographs of damage on receipt.
I cannot accept returns for the following:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Digital downloads
- Items on sale
Any deposits paid to secure a custom order is non-refundable. Please note, this is not the same as an order that was processed before I accept a commission. If an inadequate photo is provided or a misunderstanding happens, I am happy to refund.